There appear to be some ongoing issues this morning with AWS outages, mostly affected a specific AZ within the US-East-2 region. This appears to be impacting our third-party monitoring service (New Relic) as well and their team is actively working on a solution.”

APP11:28 AM

Informational message: Instance Connectivity
We can confirm that a small number of instances have experienced a loss of power in a single Availability Zone in the US-EAST-2 (Ohio) Region (use2-az1). Some EBS volumes within the affected Availability Zone are experiencing degraded performance. All customers affected by instance connectivity and EBS impaired volumes were notified directly through the Personal Health Dashboard, beginning with an EC2 notification at 8:34 AM PDT. Engineering teams are actively working to restore power now.

We have resolved the issue with Plesk webservers and implemented an update that takes care of the problem on all customer servers with one server being the exception although it too has a temporary fix implemented until we schedule the update for that server. All services are functioning normally again.

We are aware of a recent issue (as of May 26, 2023) affecting some Apache webservers that causes intermittent connection issues. Thus far this has only affected a handful of customer Plesk servers. You may see a 403 forbidden error or an “Apache 123 test page” and if you find yourself affected by this please let us know by opening a ticket so we can quickly address this problem until the developers release a permanent fix.

If you are an affected customer please open a ticket.

Please be aware that dynamic.com and unibasic.com will be unavailable on 4/4/23 from 3-5 pm PST as our team will be performing scheduled maintenance at this time.