Amazon Elastic Compute Cloud (Ohio)

Update 2:08

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Starting at 9:57 AM PDT some EC2 instances and EBS volumes experienced a loss of power within a single Availability Zone in the US-EAST-2 Region. Power was restored at 10:19 AM PDT and EC2 instances and EBS volumes began to recover. By 10:23 AM PDT, the vast majority of EC2 instances and EBS volumes has fully recovered and by 11:37 AM PDT, all but a very small number of EC2 instances and EBS volumes had recovered. Elastic Load Balancing shifted traffic away from the affected area.

Update on Outages

We continue to see recovery of EC2 instances that were affected by the loss of power in a single Availability Zone in the US-EAST-2 Region. At this stage, the vast majority of affected EC2 instances and EBS volumes have returned to a healthy state and we continue to work on the remaining EC2 instances and EBS volumes. Elastic Load Balancing has shifted traffic away from the affected Availability Zone. Single-AZ RDS databases were also affected and will recover as the underlying EC2 instance…

US E2 – AZ1 Outages

We continue to see recovery of EC2 instances that were affected by the loss of power in a single Availability Zone in the US-EAST-2 Region. At this stage, the vast majority of affected EC2 instances and EBS volumes have returned to a healthy state and we continue to work on the remaining EC2 instances and EBS volumes. Elastic Load Balancing has shifted traffic away from the affected Availability Zone. Single-AZ RDS databases were also affected and will recover as the underlying EC2 instance…

Amazon Elastic Compute Cloud (Ohio)

Informational message: Instance Impairments
We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power. The loss of power is affecting part of a single data center within the affected Availability Zone. Power has been restored to the affected facility and at this stage the majority of the affected EC2 instances have recovered. We expect to recover the vast majority of EC2 instances within the next hour.

Communication Migration

If you are having trouble reaching us we are migrating to a new phone system on Tuesday the 10th between 12pm and 2pm PDT. Otherwise you may open a ticket as usual and we will be able to assist you that way. Thanks for your patience!

If you are having issues connecting to your E-mail or VPN, please continue reading.

Due to recent updates across the industry, security has been increased, which is good, but this has affected some of our Shared Hosting and Dedicated Hosting customers’ ability to log in and send/receive emails. Our Plesk Hosting Software and possibly your Windows Operating System have both updated their systems resulting in what you might notice as “Unable to connect” messages or just no mail sending out or being received. The resolution we have found, is to remove and add the mail account in the settings for your email client. This will regenerate the password cache and reissue the signature certificate that gets stored in your system. Please feel free to open a ticket if this does not work for you at https://portal.dynamic.com

For L2TP or IPSEC using the native Windows VPN Connections that have authentication issues, please see this article for an explanation and how to fix it: https://www.windowscentral.com/windows-update-introduces-vpn-issue-forcing-admins-pick-between-security-or-functionality