Our offices will be closed for the Thanksgiving Holiday from Thursday to Sunday. In case there is an emergency you can put in a ticket and one of our engineers will get back to you shortly. Otherwise we will back to the regular schedule on Monday morning 7:30 am PST.

Hoping you all have a wonderful, long weekend. Our offices are closed until Tuesday 7:30 am PST. If you should have any emergencies please put in a ticket and we will have one of our technicians get back to you asap.

Update 2:08

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Starting at 9:57 AM PDT some EC2 instances and EBS volumes experienced a loss of power within a single Availability Zone in the US-EAST-2 Region. Power was restored at 10:19 AM PDT and EC2 instances and EBS volumes began to recover. By 10:23 AM PDT, the vast majority of EC2 instances and EBS volumes has fully recovered and by 11:37 AM PDT, all but a very small number of EC2 instances and EBS volumes had recovered. Elastic Load Balancing shifted traffic away from the affected area.

We continue to see recovery of EC2 instances that were affected by the loss of power in a single Availability Zone in the US-EAST-2 Region. At this stage, the vast majority of affected EC2 instances and EBS volumes have returned to a healthy state and we continue to work on the remaining EC2 instances and EBS volumes. Elastic Load Balancing has shifted traffic away from the affected Availability Zone. Single-AZ RDS databases were also affected and will recover as the underlying EC2 instance…

We continue to see recovery of EC2 instances that were affected by the loss of power in a single Availability Zone in the US-EAST-2 Region. At this stage, the vast majority of affected EC2 instances and EBS volumes have returned to a healthy state and we continue to work on the remaining EC2 instances and EBS volumes. Elastic Load Balancing has shifted traffic away from the affected Availability Zone. Single-AZ RDS databases were also affected and will recover as the underlying EC2 instance…

Informational message: Instance Impairments
We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power. The loss of power is affecting part of a single data center within the affected Availability Zone. Power has been restored to the affected facility and at this stage the majority of the affected EC2 instances have recovered. We expect to recover the vast majority of EC2 instances within the next hour.

We are looking into this now.